Mon-Fri: 9:00am-6:00pm | Sat: 9:00am-12:00pm
07 49 29 21 10 | Remote assistance

Remote Assistance
Online IT Support

đŸ’» Problem Resolution ‱ 🔧 Secure Remote Maintenance ‱ ⚡ Fast Intervention

PC Media offers professional remote IT support. Online IT troubleshooting without travel, secure remote maintenance to quickly resolve your IT problems from Périgueux.

✓ Immediate intervention ‱ ✓ Free diagnosis ‱ ✓ Secure connection ‱ ✓ Guaranteed resolution

Virus and Malware Removal

Complete system cleanup, threat removal and installation of professional antivirus protection.

Optimization and Slowdowns

Speed up your computer, clean up unnecessary files and optimize system performance.

Software Problem Resolution

Installation, configuration and troubleshooting of your software (office suite, drivers, business programs).

Network and Internet Configuration

Help configuring your internet router, Wi-Fi, network printer and file sharing.

Security and Data Protection

Security advice, firewall configuration and verification of your automatic backups.

Training and Personalized Advice

Learn to better use your computer and software with our remote maintenance experts.

1

Contact Us

Call us at 07 49 29 21 10 or fill out the form to describe your IT problem.

2

Free Diagnosis

We assess the situation remotely and propose an appropriate solution with a transparent quote.

3

Secure Connection

With your consent, we take control of your PC via secure remote maintenance software.

4

Problem Solved

We resolve the problem in real-time and explain the steps taken for your security.

🚀 Advantages of Remote Assistance

  • Immediate intervention - No waiting, resolution within the day
  • Time savings - No travel, precious time saved
  • Reduced cost - Preferential rate for remote assistance
  • Secure connection - Professional software, your data protected

🔒 Security and Confidentiality

  • Encrypted connection - All communications are secured
  • Full control - You keep control at all times
  • Confidentiality - Strict respect for your personal data
  • Certified expertise - Qualified and experienced technicians

Remote IT support only on request. Transparent pricing and expert remote technician to quickly resolve your problems.

Individuals

Personalized remote assistance

30 minutes 29€

Diagnosis, software installation, email configuration, browser cleanup

Recommended
1 hour 60€

System optimization, virus removal, complex breakdown resolution, data backup

Businesses

Professional support and maintenance

30 minutes 49€

Network diagnosis, professional email configuration, business software support

Recommended
1 hour 69€

Server optimization, network security, IT asset management, security audit

📋 Remote Assistance Terms

✅ Included in all rates:

  • Free diagnosis before intervention
  • Secure TeamViewer/RustDesk connection
  • Electronic receipt/invoice
  • Phone support during intervention

⚠ Important to know:

  • Phone booking required
  • Payment before or after intervention
  • Service in PĂ©rigueux and surroundings
  • Hours: Mon-Fri 9am-6pm, Sat 9am-12pm

Need remote assistance? Call us to book your slot

07 49 29 21 10

Mon-Fri: 9:00am-6:00pm | Sat: 9:00am-12:00pm

TeamViewer - Secure Software

To use the remote IT support service, you will need to download and run the TeamViewer program accessible directly by clicking the link below.

🔒 Security Guaranteed

  • Temporary access only - Connection subject to your authorization
  • Unique password - Changes automatically after disconnection
  • Encrypted connection - Your data is protected
  • Full control - You keep control at all times
TeamViewer

Download QuickSupport only

Download QuickSupport
RustDesk

Free open-source alternative

Download RustDesk
💡 Recommendation

TeamViewer QuickSupport: Simplified version for remote assistance
RustDesk: Free and secure open-source alternative

Compatible with Windows, Mac, Linux, Android and iOS

Need Immediate Assistance?

Don't let an IT problem slow you down. Contact our remote assistance experts now!